💸 Refund & Return Policy

We want you to love every product you receive from Fusoon — but if something isn’t right, we’re here to help.

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🔁 Returns & Exchanges

Due to the nature of our business (dropshipping trending and daily-use items from global suppliers), we currently do not accept returns or exchanges unless the item is:

• Defective

• Damaged during shipping

• Incorrect due to our error

If you believe your item meets these conditions, please contact us at fusoon.shopify@gmail.com within 7 days of receiving your order. Include:

• A clear photo of the issue

• Your order number

• A brief description of the problem

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✅ Refund Eligibility

We will issue a refund or resend a new item if:

• Your item arrived damaged or faulty

• You received the wrong product

• Your order was lost in transit (after verifying with tracking)

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❌ Non-Refundable Situations

We do not offer refunds or replacements if:

• You change your mind after ordering

• An item does not arrive due to incorrect shipping details provided

• A package is delayed but still in transit

• There is minor variance in color/design due to screen differences

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💵 When Will I Receive My Refund?

• Once approved, refunds are processed to your original payment method within 5–10 business days

• You will be notified via email when your refund has been issued

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📦 No Need to Ship It Back

In most cases, we won’t require you to return the item due to international shipping costs. If a return is necessary, we’ll provide specific instructions.

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🤝 Our Promise

At Fusoon, customer satisfaction is our priority. If something’s wrong, we’ll make it right — just reach out and let us know.